Privacy Policy

Welcome to wagNbush. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform — including our Pet Services, Veterinary Services, and Shops modules — via our website or mobile application.

By using wagNbush, you consent to the data practices described in this policy.

We collect information that you provide directly to us, including:

Personal Information:

• Name, email address, and phone number
• Address and location information
• Payment information (processed securely through third-party providers)
• Profile photos and account preferences

Pet Information:

• Pet name, breed, age, weight, and gender
• Pet photos and health records
• Vaccination records and special care requirements
• Known allergies, medical conditions, and medications

Pet Services Information:

• Service booking history and preferences
• Service provider interactions and reviews
• Communication records with service providers

Veterinary Services Information:

• Veterinary appointment history and clinic preferences
• Pet health records, medical history, diagnoses, prescriptions, vaccination records, and lab results shared or uploaded through the platform
• Consultation notes added by the assigned veterinarian during or after an appointment
• Communication records with veterinary providers

All pet health and medical records stored on wagNbush are accessible only to you (the pet parent) and the veterinarian specifically assigned to that appointment. See Section 4 for full details on how vet record access is controlled.

Shops / E-Commerce Information:

• Order history and product preferences
• Shipping addresses and delivery preferences
• Product reviews and ratings

Technical Information:

• Device information and identifiers
• IP address and location data
• App usage patterns and analytics
• Cookies and similar tracking technologies

We use the information we collect to:

• Provide, maintain, and improve our platform and all its modules (Pet Services, Vet Services, Shops)
• Process transactions, service bookings, and payments
• Facilitate connections between pet parents and service providers and veterinarians
• Send you technical notices, updates, and support messages
• Communicate with you about products, services, promotions, and events
• Personalize your experience and recommendations
• Monitor and analyze trends, usage, and platform activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Comply with legal obligations and enforce our Terms and Conditions

wagNbush stores your pet's health records, medical history, prescriptions, diagnoses, vaccination records, and consultation notes securely on our platform. This allows you to maintain a complete digital health record for your pet in one place. We treat this data as highly sensitive and apply the following strict access controls:

Who Can See Your Pet's Records:

• You (the pet parent) — full access to all your pet's records at all times
• The assigned veterinarian — access only to the records relevant to the active appointment they are conducting
• No one else — no other veterinarian, clinic, wagNbush staff, or any third party can access your pet's medical records

Visiting a New Veterinarian:

• A new or different veterinarian has no access to your pet's previous records by default — they start with a clean slate
• If the new veterinarian needs access to past records, they must send you a formal access request through the platform
• You will receive a notification and must explicitly approve the request before the veterinarian can view any records
• Approved access is valid only for the duration you select at the time of approval (1 hour, 6 hours, 24 hours, 72 hours, or 1 week) and automatically expires after that
• You can revoke a veterinarian's access to your pet's records at any time from within the app, even before the selected duration expires

How We Protect This Data:

• All medical records are encrypted at rest and in transit
• Access is strictly role-based and logged — only the permitted parties above can view records
• wagNbush does not use pet health or medical data for any advertising, marketing, or analytics purpose
• Medical records are never shared with insurance companies, pharmaceutical companies, or any other commercial entity

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including:

• Encryption of sensitive data in transit and at rest
• Secure payment processing through certified third-party providers
• Regular security assessments and updates
• Access controls and authentication measures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Under applicable data protection laws, you have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Data portability (receive your data in a structured format)
• Opt-out of marketing communications
• Withdraw consent where processing is based on consent
• Lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the information provided in the Contact Us section.

We use cookies and similar tracking technologies to:

• Improve your user experience
• Remember your preferences and settings
• Analyze platform usage and performance
• Deliver personalized content and advertisements
• Track conversions and measure effectiveness

You can control cookies through your device or browser settings, though this may affect certain features of our services.

We collect location information to:

• Connect you with nearby pet service providers and veterinary clinics
• Provide accurate delivery estimates for shop orders
• Enable location-based search and discovery features
• Improve service recommendations

You can control location sharing through your device settings.

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

When information is no longer needed, we will securely delete or anonymize it.

Our platform may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices of these third parties. This includes third-party service providers and veterinary clinics accessible through wagNbush. We encourage you to review their respective privacy policies.

We may update this Privacy Policy from time to time to reflect changes in our practices, platform modules, or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on this page
• Sending you an email notification
• Displaying a notice in the application

Your continued use of our services after such changes constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiries within a reasonable timeframe.