Privacy Policy

Welcome to WagNbush. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, or services.

We collect information that you provide directly to us, including:

Personal Information:

• Name, email address, and phone number
• Address and location information
• Payment information (processed securely through third-party providers)
• Profile photos and account preferences

Pet Information:

• Pet name, breed, age, and medical needs
• Pet photos and health records
• Vaccination records and special care requirements

Service-Related Information:

• Booking history and preferences
• Service provider interactions and reviews
• Communication records

E-Commerce Information:

• Order history and product preferences
• Shipping addresses and delivery preferences
• Product reviews and ratings

Technical Information:

• Device information and identifiers
• IP address and location data
• App usage patterns and analytics
• Cookies and similar tracking technologies

We use the information we collect to:

• Provide, maintain, and improve our services (pet services marketplace and e-commerce)
• Process transactions, bookings, and payments
• Send you technical notices, updates, and support messages
• Communicate with you about products, services, promotions, and events
• Personalize your experience and recommendations
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Comply with legal obligations and enforce our terms
• Facilitate connections between pet parents and service providers

We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information in the following circumstances:

Service Providers:

• With service providers (pet boarders, walkers, groomers) who need access to provide services to you
• With courier partners and delivery services for order fulfillment
• With payment processors and financial institutions

Legal Requirements:

• When required by law, court order, or government regulation
• To protect our rights, property, or safety, or that of our users
• In connection with legal proceedings or investigations

Business Transfers:

• In connection with a merger, sale, acquisition, or transfer of assets
• With your explicit consent or at your direction

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of sensitive data in transit and at rest
• Secure payment processing through certified third-party providers
• Regular security assessments and updates
• Access controls and authentication measures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Under applicable data protection laws, you have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Data portability (receive your data in a structured format)
• Opt-out of marketing communications
• Withdraw consent where processing is based on consent
• Lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the information provided in the Contact Us section.

We use cookies and similar tracking technologies to:

• Improve your user experience
• Remember your preferences and settings
• Analyze app usage and performance
• Deliver personalized content and advertisements
• Track conversions and measure effectiveness

You can control cookies through your device or browser settings, though this may affect certain features of our services.

We collect location information to:

• Connect you with nearby service providers
• Provide accurate delivery estimates
• Enable location-based features
• Improve service recommendations

You can control location sharing through your device settings.

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

When information is no longer needed, we will securely delete or anonymize it.

Our application may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on this page
• Sending you an email notification
• Displaying a notice in the application

Your continued use of our services after such changes constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiries within a reasonable timeframe.